PHOTO DELIVERY: Go to the “My Purchases” section of our website and download your photos. You'll also receive a notification in your registered email when your photos are available for download

NOTE: The minimum number of photos guaranteed in the package is 10 photos per athlete (including the route and the arrival). After sending the selfie, the package becomes personal and non-transferable

If you find your photos among the unidentified files, contact sac@fotop.com and enter the code of the photo (s) (shown below the photo) within 7 days of the event, so that we can process your request again.

ATTENTION: To receive your photos, access the “My Purchases” section of our website and don't forget to upload a selfie without glasses, with good definition and lighting and without other people in the photo, for the package to be effective.

Cancellation and Refund Policy:

If you want to cancel your order, you must make the request up to 3 days before the event, sending an email to sac@fotop.com. Cancellations after this deadline will not be accepted

If you don't receive the minimum number of 10 photos offered, you must request a refund within 30 days of the event via sac@fotop.com . Refund requests will not be accepted after this deadline

Refunds and cancellations will be made within 30 days of the request, using the same payment method used to place the order.