ACHETEZ VOTRE FORFAIT À L'AVANCE ET SOYEZ LES PREMIERS À RECEVOIR LES PHOTOS! In achetant le forfait anticipé, you can guarantee all your photos in high resolution et même commencer à recevoir des photos avant la mise en ligne de l'événement. ATTENTION: To receive your photos, return to the "My orders" section of our website and make sure you download your wallet number so that the package is effective. PHOTO LIVRAISON: Go to the "My orders" section of our website and download your photos. You will also receive an electronic mail notification so that your photos will be available for download. The photos will be free in the 3 days following the publication of the event, in high resolution numerical format. NOTE: The minimum number of guaranteed photos in the pack is 5 for the athlete (including the parcours and the line of arrival). Une fois que vous avez téléchargé votre dossard number, the package becomes personal and non-transferable. If you refind your photos in the unidentified archives, you must contact sac@fotop.com to indicate the code of the photo (s) (placed under the photo) in the 7 days Suivant l'événement so that your commande could be treated à nouveau. Cancellation and refund policy: If you want to annul your order, you must do it for 3 days before the event and send an email to sac@fotop.com. No cancellation will not be accepted after this period. If you haven't passed the minimum quantity of 5 photos offered, you must request a refund within the 30 days following the event via sac@fotop.com. No demand for reimbursement will not be accepted after this period. The refunds and the annulations will be processed in the 30 days following the demand in the use of the payment mode used by lors de la commande.