BUY YOUR PACKAGE IN ADVANCE AND YOU'LL BE THE FIRST TO TAKE THE PHOTOS! By purchasing the package in advance, you guarantee all your photos in high resolution and you even start receiving photos before the event is launched.ATTENTION:After picking up your competition kit, you must enter the bib number or the competitor's number for the package to be effective. Access the My Requests section on our website or the Fotop app and enter this number to receive your photos.PHOTO DELIVERY:Download your photos directly from the FotoP appYou will also be notified when your photos are available for download in your registered email. The photos can be delivered within 3 days of the publication of the event, in high resolution digital format (3,000 pixels). NOTE: - The minimum number of photos guaranteed in the package is 10 photos per athlete (including route and arrival) - After entering the number, the package becomes personal and non-transferable.- If you find your photos among the unidentified files, contact sac@fotop.com.br, stating the code of the photo (s) (located below the photo) within 7 days after the event to have your order reprocessed. cancellation and refund policy: If you want to cancel the order, the request must be made up to 3 days before the event by emailing sac@fotop.com.br. There will be no cancellations after this period. If you don't have the minimum number of 10 photos offered, you must request a refund within 30 days after the event via sac@fotop.com.br. Refund requests will not be accepted after this period. Refunds and cancellations will be made within 30 days of the request using the payment method used in the order.